Return and Exchange Policy

We take pride in our products and our customer service, for that reason, your satisfaction is our highest priority. If you would like to return your product, we do have a 30 day return policy.

We make returning your massage chair easy. There are no restocking fees or hidden charges; customers will only be responsible for a flat fee of $250, which would be the total cost if you wish to return your massage chair. There are no other fees if the chair is returned in its original packaging with all the items that came with the chair (remote, power cord, and accessories)

The customer is responsible for disassembling the chair and packing it back up in the original packaging. Once this is complete, we will have the chair picked up. If the chair is not returned in its original packaging, there will be an additional charge applied.

A Return Label is required in order to return a product. Please contact our customer support team at 713-487-8227, Monday through Sunday, 9 a.m. to 6 p.m., to obtain your Return Label . The Return Label must be paste on the outside of the returned product boxes.


Return Policy

  • Flat Fee Return – $250
  • No Restocking or Handling Fees
  • No Box $250 Charge

Return Policy Guidelines

  • Must be returned in its original boxes. If not an additional charge will be applied.
  • Only orders in the contiguous US – It does not apply to Alaska, Hawaii, and Puerto Rico orders or international orders.
  • Chair must return with no damages to qualify for the flat free return.
  •  Financing Fees are non-refundable. These range from 10%-15%.
  •  Flat Fee Return policy only applies to products purchased at the advertised price which includes any on-site promos. Purchased made at negotiated prices can be returned in 30 days with a full refund minus any shipping charges.

How Do I Return My Product?

To prepare returns

  • Get your Return Label:
    • Send us an email, stating that you have read our return policy to service@oototimassagechairs.com
    • You can also call us to expedite this process at 713-487-8227
  • Choose the shipping company of your choice for return or call us to get a designated shipping company.
  • Call us back with the tracking number of the returning merchandise.
  • Product/merchandise must be insured for the possibility of damage/getting lost.

Easy Returns

  1. Please call 1-713-487-8227 and explain the situation and get your Return Label. If you send your return before contacting us without a Return Label, the return will be refused.
  2. Make sure to include all parts and data sent with the package.
  3. Tape box securely and mark with appropriate shipping address.

Money Back Guarantee

If you would like to return your product you have 30 days to do so. Customers are responsible for any and all shipping charges incurred. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the original shipping charge to ship it to you and less our original 3% credit card processing fee we were charged at the time of purchase. White Glove delivery is a service and is therefore non-refundable. Refurbished and Open Box items are sold as is, and are not eligible for a return.

Exchange Policy

Like our return policy, customers have 30 days to exchange their massage chair for another model. The customer is responsible for shipping fees and white glove delivery fees. If the massage chair is defective, we will exchange it for the same model with no additional shipping costs. Once an exchange has taken place on a non-defective chair, it cannot be returned.


Cancellations

We usually ship orders next day, if you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.